Support

We aim to respond within 2–3 business days.

Get in touch

Email fatihozen247@gmail.com for help, bug reports, feature requests, or privacy questions.

To help us reproduce issues, please include:

• Your iPhone model and iOS version
• The FocusPet version (Profile screen → bottom of the page)
• What you were doing when the issue happened
• A screenshot or screen recording, if possible

Common questions

My focus session was interrupted — do I lose my progress?

If you cancel a session yourself, that session does not award coins. If iOS terminates the app or your phone reboots mid-session, FocusPet attempts to restore the session on next launch using a tamper-resistant clock. Sessions completed in the background will award coins as expected.

Why is my pet not hatching?

Each pet needs a specific amount of completed focus minutes to hatch. Your progress accumulates across multiple sessions and overflows into the next pet in your queue once one is complete. Tap a pet on the Garden screen to see its contribution history.

Can I block apps during focus?

Yes. Tap the shield icon on the Timer screen to grant Screen Time permission and pick which apps to block. Blocking is enforced entirely on your device by Apple's FamilyControls framework — your selection is never sent to us.

I lost my data after reinstalling. Can I recover it?

On the same device, FocusPet attempts an automatic restore from your cloud backup on first launch after reinstall. If it does not restore (for example because the Apple Keychain was wiped), email us with details — in v1 there is no manual login, so cross-device recovery is limited. A login system is planned for v2.

Refunds

In-app purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. We do not have access to your payment details.

Privacy

For details on what data the App collects, see the Privacy Policy.